Better Systems. Better Teams. Better Results.

Your agency is limited by tech confusion, mental overload, and constant fires. I’m here to help you fix all of that with proven strategies to move from operational stress into strategic advantage.

  • Leadership development, change management, & sales skills that today's leaders need

  • My proven framework for successful tech adoption that teams love

  • How to create a workplace where high performance and wellbeing coexist

Level Up Your Agency's Leadership

Strong Operational Leadership is Essential to Navigate Changing Times

Independent agencies are facing more pressure than ever — rapid technology change, AI, consolidation, generational workforce turnover, and changing expectations among clients and staff. What leaders need now isn’t more to do; it’s better thinking, clearer priorities, and stronger operational leadership. Whether your vision for the near future includes acquiring, being acquired, or remaining independent, your success will be directly correlated to the extent you invest in strategic operational leadership.
Ready to Get Started?

Join the Agency Ops Accelerator

A private, 6-month mastermind experience for agency leaders who want to intentionally design how their agency operates so technology, people, and leadership decisions work together to produce amazing ROI today and for years to come.

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The Ops Advantage Framework

Resilient, profitable agencies aren’t built on luck, or even the "right" set of tools & processes. They’re built on intentional alignment. At the center of my work is a simple framework that trains leaders how to think strategically about agency operations to reduce decision fatigue and build organizations that excel not only today but well into the future.

  • Tech Strategy

    Intentional use of technology to reduce friction and create ROI without trading one problem for another.

  • Talent Strategy

    Meaningful roles, career development tracks, and incentives aligned to the future of the agency.

  • Critical Components

    Healthy cultures with actionable core values & change management strategies to navigate what's next.

Why does this matter?

Because when we change the workplace, we change the world.

Our workplaces are often the single biggest influence on our quality of life, due to fact that full-time employees spend about a third of their waking hours at work. When leaders intentionally align technology and talent under strong operational leadership in a healthy workplace culture, the ripple effect is incredible. Happier, more productive employees not only drive greater financial results for your organization, but also the employees increase their earnings, have the bandwidth to develop and maintain meaningful relationships outside of work, and the freedom to become more generous to charitable causes. We are living in a unique period of time where we have nearly unlimited access to AI, automation, and the possibility of positive change. But these things only create advantage when they are implemented with clarity, discipline, and respect for the people doing the work. Agency Ops Advantage exists to help agencies build operations that are profitable, resilient, and prioritize human dignity—where work is meaningful, effort is rewarded fairly, and leadership decisions are made with long-term stewardship in mind. This is how we make a better world, one agency at a time.

Meet Jessica Yarbrough

Founder, Agency Owner, & COO

I don’t just teach on operational excellence; I’ve built it in the real world. My career grew from CSR to COO in under a decade, and today, I’m the first female owner of an agency founded in 1915. Under my leadership, our firm has been named a Best Employer in North Carolina every year since 2023 and earned the prestigious Best Practices Agency designation from Reagan Consulting in 2025. Now, I help other agency leaders build the kind of business where technology amplifies people, processes strengthen culture, and growth stops being accidental and becomes inevitable.
Jessica Yarbrough

Work with Jessica