Meet Your Coach

Agency Operations Specialist Jessica Yarbrough, CIC, CISR, AFIS, IA-MBA

I don’t just teach on operational excellence — I’ve built it in the real world. My career grew from CSR to COO in under a decade, and today, I’m the first female owner of an agency founded in 1915. Under my leadership, our firm has been named a Best Employer in North Carolina every year since 2023 and earned the prestigious Best Practices Agency designation from Reagan Consulting in 2025. Now, I help other agency leaders build the kind of business where technology amplifies people, processes strengthen culture, and growth stops being accidental — and becomes inevitable.

Who I Help

  • Insurance Agency Principals

    I facilitate a supportive and empowered relationship between principals and their ops leader so principals can focus on what they do best instead of running the agency.

  • Operations Leaders

    I offer trainings and coaching for Operations Managers, VPs of Operations, and Directors of Operations who are ready to uplevel their skills for greater impact.

  • Other Industries

    The skills I've developed in the insurance industry can be applied nearly anywhere. I coach leaders in all industries on strategies to increase the effectiveness of their operations.

What I Teach

The core principles every high-performing agency needs to operate with clarity, efficiency, and momentum.

  • Essential leadership development, change management, & sales skills that ops leaders MUST HAVE in today's fast-paced, tech-driven world

  • My PROVEN FRAMEWORK for tech adoption that gets ROI + your team's enthusiastic buy in

  • How to attract, develop, & retain top talent by creating a workplace where HIGH PERFORMANCE AND WELLBEING coexist

Take an Online Course

Learn the core strategies, tools, and frameworks you need to strengthen your agency’s operations—on your own schedule. My courses are built for busy leaders who want clarity, structure, and real-world results without waiting for the next live program.
Learn Online

Book Me to Speak at Your Event

I deliver practical, actionable sessions on operations, technology, culture, and leadership that agency audiences can apply immediately.
Book a Speaking Engagement

Join a Group Coaching Program

You don’t have to figure out operations, culture, or tech adoption alone. Join a group of leaders facing the same challenges, solving them together, and implementing proven frameworks with expert support.
Get Coaching